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The NJ Transit Board of Directors on Thursday, Oct. 10 named its customer advocate.
Meet Franck Beamin.
Born and raised in France, Beamin pursued higher education in law, earning a license degree in Public Law before continuing his studies at the Institute of Political Science in Rennes. There, he focused on Urban Networks in Developing Countries and Planning Policies, graduating with two master’s degrees.
Following his higher education, Beaumin worked as a consultant on a $500 million Bus Rapid Transit (BRT) project in Bangladesh, coordinating a 15-member team to develop a network operational plan. He moved on to transit operator Keolis in Paris where, as a customer service project manager and customer experience manager, he launched client communication, website, and passenger information platforms. He also oversaw the selection of customer information digital screens and customer communications.
Beaumin came to the U.S. to continue his work with Keolis at the MBTA in Boston, where he most recently served as a passenger communications manager, leading a 30-member team providing real-time information to customers through subscriber alerts and social media posts. He also monitored and evaluated the performance of the Customer Service Department and improved the investigation process to resolve customer feedback in less than five business days on average.
“I am honored to become the new Customer Advocate for NJ TRANSIT,” said Beaumin said. “I am looking forward to engaging with our customers and working with the operational teams on every mode to improve the passenger experience at every step of the journey.”
NJ Transit hasn't released Beamin's phone number... yet.
Editor's note: A previous version of this story incorrectly stated that Beamin was appointed to the position of Customer Service Advocate. The story has been updated for accuracy to reflect he is the Customer Advocate.
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